Free Travel Voucher

For my hardship on Amtrak the other day, I am receiving a travel voucher to be used within the year.
Customer Service actually called me and asked about my experience.

Astonished, I hung up. I've asked for refunds from customer service in my time, and I may have received a few, but this is the first time a company has extended the offer to me without me asking. I I own a slice of this company, so it's nice to know it's heart is in the right place, if not it's bottom line.